Website Privacy Policy

Background

The Tenant Farmers Association (“TFA”) understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website, www.tfa.org.uk (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with our obligations and your rights under the law.

This Privacy Policy explains how we collect, use and protect personal data that you provide to us or that we collect about you. Information about the cookies and similar tracking technologies we use is set out separately in our Cookie Policy.

Please read this Policy carefully and ensure that you understand it. If you do not accept and agree with this Policy, you must stop using Our Site immediately.

1. Definitions and Interpretation

In this Policy the following terms shall have the following meanings:

• “Account” means an account required to access and/or use certain areas and features of Our Site.
• “Personal data” means any information relating to an identified or identifiable natural person, as defined in the UK General Data Protection Regulation (“UK GDPR”) and the Data Protection Act 2018.
• “UK GDPR” means Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 as it forms part of the law of England and Wales, Scotland and Northern Ireland by virtue of section 3 of the European Union (Withdrawal) Act 2018.
• “We/Us/Our” means The Tenant Farmers Association (“TFA”), a company limited by guarantee registered in England under company number 1587270, whose registered and main trading address is 5 Brewery Court, Theale, Berkshire, RG7 5AJ.

2. Information About Us

2.1 Our Site is owned and operated by The Tenant Farmers Association (“TFA”), a limited company registered in England under company number 1587270, whose registered and main trading address is 5 Brewery Court, Theale, Berkshire, RG7 5AJ.

2.2 Our VAT number is 641-6217-57.

2.3 Our Data Protection Officer is George Dunn and can be contacted by email at datacontroller@tfa.org.uk, by telephone on 0118 930 6130, or by post at 5 Brewery Court, Theale, Berkshire, RG7 5AJ.

2.4 We are regulated by the Financial Conduct Authority in respect of our Legal Expenses Insurance policy offered through the Legal Protection Group.

3. What Does This Policy Cover?

3.1 This Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that we have no control over how your data is collected, stored, or used by other websites and we advise you to check the privacy policies of any such websites before providing any data to them.

3.2 Information about the cookies and similar tracking technologies used on Our Site is set out in our separate Cookie Policy.

4. Your Rights

4.1 As a data subject, you have the following rights under the UK GDPR, which this Policy and our use of personal data have been designed to uphold:

• The right to be informed about our collection and use of personal data;
• The right of access to the personal data we hold about you (see section 11);
• The right to rectification if any personal data we hold about you is inaccurate or incomplete (please contact us using the details in section 12);
• The right to erasure — i.e. the right to ask us to delete any personal data we hold about you (we only hold your personal data for a limited time, as explained in section 6, but if you would like us to delete it sooner, please contact us using the details in section 12);
• The right to restrict (i.e. prevent) the processing of your personal data;
• The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
• The right to object to us using your personal data for particular purposes; and
• Rights with respect to automated decision-making and profiling.

4.2 If you have any cause for complaint about our use of your personal data, please contact us using the details provided in section 12 and we will do our best to resolve the problem for you. If we are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office (“ICO”), at Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF; telephone 0303 123 1113; ico.org.uk.

4.3 For further information about your rights, please contact the ICO or your local Citizens Advice Bureau.

5. What Data Do We Collect?

Depending on your use of Our Site, we may collect some or all of the following personal and non-personal data. Please also see our Cookie Policy in relation to cookies and similar technologies:

• Name;
• Business / company name;
• Job title;
• Profession;
• Contact information such as email addresses and telephone numbers;
• Demographic information such as post code, preferences and interests;
• Financial information such as credit / debit card numbers (processed by our payment provider and not stored by us);
• IP address;
• Web browser type and version;
• Operating system;
• A list of URLs starting with a referring site, your activity on Our Site, and the site you exit to.

6. How Do We Use Your Data?

6.1 All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with our obligations and safeguard your rights under the UK GDPR and the Data Protection Act 2018 at all times. For more details on security see section 7, below.

6.2 Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), because we have a legal obligation, or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:

• Providing and managing your Account;
• Providing and managing your access to Our Site;
• Personalising and tailoring your experience on Our Site;
• Supplying our products and/or services to you (please note that we require your personal data in order to enter into a contract with you);
• Personalising and tailoring our products and/or services for you;
• Replying to emails from you;
• Supplying you with emails that you have opted into (you may unsubscribe or opt out at any time);
• Market research;
• Analysing your use of Our Site and gathering feedback to enable us to continually improve Our Site and your user experience.

6.3 With your permission and/or where permitted by law, we may also use your data for marketing purposes which may include contacting you by email and/or telephone and/or text message and/or post with information, news and offers on our products and/or services. We will not send you any unsolicited marketing or spam and will take all reasonable steps to ensure that we fully protect your rights and comply with our obligations under the UK GDPR, the Data Protection Act 2018 and the Privacy and Electronic Communications Regulations 2003 (“PECR”).

6.4 You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.

6.5 We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected.

7. How and Where Do We Store Your Data?

7.1 We only keep your personal data for as long as we need to in order to use it as described above, and/or for as long as we have your permission to keep it.

7.2 Some or all of your data may be stored outside of the United Kingdom and the European Economic Area (“the EEA”). Where we transfer personal data outside the UK, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK, and in accordance with the UK GDPR and the Data Protection Act 2018. This may include relying on an adequacy decision issued by the UK Secretary of State, the ICO’s International Data Transfer Agreement (IDTA), the UK Addendum to the EU Standard Contractual Clauses, or another lawful safeguard.

8. Do We Share Your Data?

8.1 Subject to sections 8.2 and 8.3, we will not share any of your data with any third parties for any purposes.

8.2 In certain circumstances, we may be legally required to share certain data held by us, which may include your personal data, for example where we are involved in legal proceedings, where we are complying with legal obligations, a court order, or a governmental authority.

8.3 We may sometimes contract with third parties to supply products and services to you on our behalf. These may include payment processing, delivery of goods, search engine facilities, advertising, marketing, website hosting, and website analytics. In some cases, the third parties may require access to some or all of your data. Where any of your data is required for such a purpose, we will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, our obligations, and the obligations of the third party under the law.

8.4 We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.

8.5 Where we transfer any personal data outside the UK, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the UK GDPR and Data Protection Act 2018.

9. What Happens If Our Business Changes Hands?

9.1 We may, from time to time, expand or reduce our business and this may involve the sale and/or the transfer of control of all or part of our business. Any personal data that you have provided will, where it is relevant to any part of our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Policy, be permitted to use that data only for the same purposes for which it was originally collected by us.

9.2 In the event that any of your data is to be transferred in such a manner, you will be contacted in advance and informed of the changes.

10. How Can You Control Your Data?

10.1 When you submit personal data via Our Site, you may be given options to restrict our use of your data. In particular, we aim to give you strong controls on our use of your data for direct marketing purposes (including the ability to opt out of receiving emails from us, which you may do by unsubscribing using the links provided in our emails and at the point of providing your details, and by managing your Account).

10.2 You may also wish to sign up to one or more of the preference services operating in the UK: the Telephone Preference Service (“TPS”), the Corporate Telephone Preference Service (“CTPS”), and the Mailing Preference Service (“MPS”). These may help to prevent you receiving unsolicited marketing. Please note, however, that these services will not prevent you from receiving marketing communications that you have consented to receiving.

10.3 You may restrict our use of cookies. For more information, see our Cookie Policy.

11. How Can You Access Your Data?

You have the right to ask for a copy of any of your personal data held by us (where such data is held). Under the UK GDPR, no fee is payable and we will provide any and all information in response to your request free of charge (unless the request is manifestly unfounded or excessive). Please contact us at datacontroller@tfa.org.uk, or using the contact details in section 12.

12. Contacting Us

If you have any questions about Our Site or this Policy, please contact us by email at datacontroller@tfa.org.uk, by telephone on 0118 930 6130, or by post at 5 Brewery Court, Theale, Berkshire, RG7 5AJ. Please ensure that your query is clear, particularly if it is a request for information about the data we hold about you (as under section 11, above).

13. Changes to This Policy

We may change this Policy from time to time (for example, if the law changes). Any changes will be posted on Our Site and, where changes are significant, we will draw them to your attention. We recommend that you check this page regularly to keep up to date.

Last updated: April 2026.